Frequently Asked Questions
Everything you need to know about your Ovation Riding gear and orders.
How do I determine the correct size for riding boots and helmets?
We provide detailed sizing charts on each product page. For helmets, measure the circumference of your head just above the eyebrows. For boots, we recommend measuring your calf width and height while wearing your typical riding breeches and socks.
What is your return policy for equestrian apparel?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that for safety reasons, riding helmets must be returned in their original, unopened packaging to ensure they have not been compromised.
How long will it take for my order to ship?
Standard orders are typically processed within 1-2 business days. Depending on your location, shipping usually takes 3-7 business days. Expedited shipping options are available at checkout for urgent competition needs.
Do you offer international shipping for Ovation products?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on the destination and package weight.
How should I care for my synthetic leather tack and boots?
Most Ovation synthetic products can be cleaned with a damp cloth and mild soap. Avoid using harsh chemicals or oil-based leather cleaners on synthetic materials, as this can damage the finish.
Are your riding helmets ASTM/SEI certified?
Yes, all Ovation riding helmets are rigorously tested and meet or exceed current ASTM F1163-15 and SEI certification standards for equestrian sports safety.